APRIL 23, 2020 Update:
Due to COVID-19 few of our production facilities are experiencing delays as we take safety measures to protect team member's health and well-being.
Mug orders are still in production but we're experiencing a 2 week delay. We hope to resolve the backlog as soon as it is safe to do so.
Puppet History shirts are currently not in production but we hope to resume production in 3 weeks.
I only received part of my order, is my order split into two packages?
Yes, in some cases we split your order into two packages. Please check your email for tracking information on both packages.
Do you ship worldwide?
How long does shipping take?
Domestic (United States) 2-3 days
International 7-14 days (Customs clearance may increase delivery time)
Where is my order?
Please allow for 7-10 days or if this is a campaign after the campaign has ended for your order to arrive domestically in the US. Please allow for an additional week if you live outside of the United States.
Can I change the shipping address?
Yes, please use our contact page immediately after you place the order. Typically we are unable to change the address after a 24 hour period, sometimes less. Address info can no longer be changed if the order has already been shipped.
Can I change my shirt size or switch an item after the order is placed?
Yes, please use our contact page immediately after you place the order. Typically we are unable to change your order after a 24 hour period, sometimes less. Address info can no longer be changed if the order has already been shipped. Some special cases we may need to cancel your order and ask you to make a new order with the correct items.
Can I cancel my order?
If your order has not been processed and/or shipped we can issue you a full refund.
EXCHANGES AND RETURNS:
Do you take exchanges/returns?All sales are final. Each item is made to order unfortunately we are unable to offer order exchanges and returns at this time. If you are unsatisfied with the product please contact us within 14 days of receiving the product.
I'm shipping to an address outside of the United States, how long does it take?
We currently do not have tracking for international orders, typically it takes 7-14 days for international orders to arrive.
Customs clearance does not adhere to a time frame and can delay the delivery. It is sometimes possible for custom agencies to take up to or beyond a month to process some packages. Neither the shipping carrier or Giant Hugs have control over the customs procedure.
What are Custom Fees/Duties/Taxes:
Customs charges may apply depending on your country. International shipments are subject to customs duties - taxes imposed on goods when transported across international borders. Customs duties protect each country's economy, residents, jobs, environment, etc., by controlling the flow of goods, especially restrictive and prohibited goods, into and out of the country.